From now until 2025, telephone providers will be moving their customers to upgraded landline services using digital technology. Services that rely on the old analogue landline system such as home phones and healthcare devices will be switched over.

It is intended that the new network will provide a future proof, more reliable and dependable broadband service that will support the UK for decades to come.

The change will be straightforward for most people, however, scammers may try to confuse vulnerable people and trick them out of money or personal information.

The switchover is free of charge and councils and their homecare alarm providers or contractors will never ask for personal or financial information over the phone.

However, the Local Government Association (LGA) has seen reports of criminals calling people claiming their bank details are needed as part of the switchover or their service will be disconnected. Residents have also been contacted over the phone by callers claiming to work for the NHS, asking for their personal information.

People may also be contacted by email and directed to fake websites in attempts to obtain personal data.

Providers such as Virgin Media, O2 or BT should be in contact customers before the switchover to make sure their service isn’t affected. Anyone with telecare services should check how the switchover will affect them, and what they need to do to be ready, so their care isn’t disrupted.

If you think you have been targeted by scammers, you can report it to Action Fraud online or by calling 0300 123 2040.

If you want advice because you have been affected by a scam, call the Citizens Advice consumer helpline on 0808 2231133, or visit citizensadvice.org.uk/consumer