The deaf community are now able to communicate in real time with Dorset Council thanks to the authority’s partnership with SignVideo using British Sign Language (BSL).

SignVideo is an online video interpreting service that connects users with a qualified BSL interpreter and relays their query to a customer advisor.

Cllr Laura Beddow, Dorset Council portfolio holder for Culture, Communities and Customer Services said: “I am really proud that we are now providing this service for those in our deaf community. It is important that we provide everyone with equal access to support and information so that no one misses out. So, I am delighted that we have partnered with SignVideo, to enable deaf people to contact us in a way that suits them.

“We are always looking to improve accessibility, remove barriers and provide inclusive services that are designed for our communities and their needs. We want to make communicating with us as easy as possible for everyone, and this is positive step towards achieving that.”

SignVideo can be accessed on a Smartphone or tablet using the SignVideo app, or on a computer when visiting dorsetcouncil.gov.uk/contact-us.  Users will first need to set up an account and once signed in then select ‘Dorset Council’ from the directory. They will then be connected to a BSL interpreter who will translate their query to one of our customer advisors.

This free service is available online Monday to Friday, 8.30 am – 5pm. Or, it can be used for emergency calls outside of these hours.

Find out more on https://www.dorsetcouncil.gov.uk/contact-us-using-british-sign-language