Data provided by NHS Dorset has revealed that since April last year:

• more than 92 per cent of 111 calls have been answered in under 60 seconds
• the average speed to answer was just over 17 seconds
• even at the busiest times, all calls were answered with two minutes.

If you need urgent medical help for something that is not life-threatening and can’t wait to see your GP, support is available 24/7 via 111.nhs.uk or by calling 111.

When you use the 111 service you will be given advice or booked in for a face-to-face appointment at the appropriate site.

Dan McKie, Dorset HealthCare’s integrated urgent care operational lead, said: “Our 111 staff can support you to access the right care in the right place at the right time. This will help reduce pressure on hospital emergency departments and avoid people attending there when they don’t need to.

“If you do call at a busy time, please be patient – we will get to your call as quickly as possible.”

If you, or someone you are with, needs urgent care do not hesitate to call 999 and ask for an ambulance.